Terms of Service

Root of Restoration, Wellness Coaching & Functional Education

These Terms of Service apply to all clients receiving services through Root of Restoration, including monthly subscriptions, month-to-month coaching, and one-time consultation calls.

By purchasing, scheduling, or participating in services, you acknowledge and agree to the following:

1. Scope of Services

Root of Restoration provides educational wellness coaching and functional health guidance. Services are supportive and informational in nature and do not replace medical care. No medical diagnosis, treatment, or prescription is provided. Clients are responsible for working with licensed healthcare providers for medical needs.

2. Appointments & Session Structure

Monthly subscriptions include up to four (4) scheduled sessions per month.
Sessions must be scheduled in advance and are subject to availability.
Unused sessions do not roll over unless otherwise stated in writing.

3. Payment & Subscription Requirement

An active subscription or cleared payment is required 5 hours prior to the scheduled session.
Sessions will not proceed if payment has not successfully processed.
Clients are responsible for ensuring their payment method remains valid and active.

4. Rescheduling & Cancellation Policy

All cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled session.
Sessions canceled or rescheduled with less than 24 hours’ notice will be counted as one of the monthly sessions.
Same-day cancellations, missed appointments, or cancellations due to payment issues are considered used sessions.
This policy applies to subscription, month-to-month, and one-time sessions.

5. Late Arrival & Missed Sessions

Clients are expected to join or answer the call on time.
A 10-minute grace period is provided.
If the client joins within the grace period, the session time will be reduced accordingly.
Failure to join within 10 minutes will result in the session being marked as completed.

6. Lab Review & Session Preparation

Any lab results or documents requiring review must be emailed to
rootofrestoration@gmail.com.
Labs must be submitted at least 8 hours prior to the scheduled session, or 24 hours in advance when possible, to allow adequate review.
Labs submitted late may not be reviewed during the session and may require a follow-up appointment.

7. Communication Boundaries

Reasonable communication between sessions is included as part of services provided.
This may include brief messages for clarification of session summaries, questions regarding recommendations, tolerance concerns, or potential reactions (such as sensitivities or allergies).
Communication between sessions is intended to be concise and supportive, not a substitute for a full coaching session.
Ongoing, lengthy, or daily back-and-forth conversations that require in-depth review, troubleshooting, or coaching may require an additional scheduled session.
Frequency and response time may vary based on availability and clinical discretion.

8. Individual Results, Consistency & Care

Individual results may vary and depend on multiple factors, including consistency, compliance with recommendations, lifestyle habits, stress levels, and individual physiology.
Client progress is closely tied to active participation, consistency, and follow-through with guidance provided.
Root of Restoration services are intended to support and complement, not replace, care from a licensed medical provider.
Clients are encouraged to maintain an ongoing relationship with their primary care physician and/or relevant healthcare providers, especially for diagnosis, medication management, and medical decision-making.
No specific outcomes, timelines, or results are guaranteed.

9. Refund Policy

All services are non-refundable once rendered.
Missed sessions, late cancellations, or unused sessions are not eligible for refunds or credits.

In limited circumstances, session credits or adjustments may be considered at the sole discretion of the FMC.
Any exceptions are not guaranteed and do not establish precedent for future sessions or billing periods.

10. Client Responsibility

Clients are responsible for:

Scheduling sessions within their plan
Ensuring timely payment
Submitting required materials on time
Being present and punctual for scheduled sessions

Failure to meet these responsibilities does not override these Terms. By purchasing or scheduling services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Root of Restoration respects your privacy and is committed to protecting the personal information you share when using this website, booking services, or participating in coaching sessions. This Privacy Policy explains how information is collected, used, stored, and protected.

Information We Collect

Root of Restoration may collect personal information you voluntarily provide, including but not limited to your name, email address, billing information, appointment details, health-related information you choose to share, and documents such as lab results submitted for review.

We may also collect basic technical information such as IP address, browser type, and device information for website functionality and security purposes.

How Information Is Used

Information collected is used solely to:

Provide and manage coaching services
Schedule and conduct sessions
Review submitted documents or lab results
Communicate regarding appointments, summaries, or service-related matters
Process payments and subscriptions
Maintain internal records and improve services

Your information is not used for unrelated purposes.

Health and Wellness Information

Any health-related information shared is provided voluntarily and is used only to support educational coaching services. Root of Restoration does not diagnose, treat, or manage medical conditions and does not replace care from a licensed healthcare provider.

Clients are responsible for sharing information they are comfortable providing.

Information Sharing

Root of Restoration does not sell, rent, or trade personal information.

Information may be shared only when necessary to:

Process payments through secure third-party platforms
Comply with legal obligations or lawful requests
Protect the rights, safety, or integrity of Root of Restoration

Third-party service providers are required to maintain appropriate confidentiality and security standards.

Data Storage and Security

Reasonable administrative and technical measures are used to protect personal information from unauthorized access, misuse, or disclosure. However, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

Clients acknowledge that information transmitted electronically carries inherent risk.

Email and Communication

By providing an email address, you consent to receive communications related to services, scheduling, summaries, or policy updates. Promotional emails, if any, will always include an option to unsubscribe.

Cookies and Website Analytics

This website may use cookies or similar technologies to enhance user experience and analyze website traffic. Cookies do not collect personal or health information.

You may adjust browser settings to disable cookies if desired.

Client Responsibility

Clients are responsible for ensuring the accuracy of the information they provide and for safeguarding their own login credentials, email access, and devices.

Children’s Privacy

Root of Restoration services are not intended for individuals under the age of 18. Personal information from minors is not knowingly collected.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. Updates will be posted on this page, and continued use of services constitutes acceptance of any changes.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, you may contact:

Root of Restoration

Email: rootofrestoration@gmail.com